A discount code from the Discounts page can also discount subscription plans. Turn on Also use on subscriptions when you create a code, or choose Use on subscriptions from an existing code's menu.
How long a discount lasts
| Duration | What it discounts |
|---|---|
| First payment | The first payment, after any free trial. |
| Several months | The first 2 to 36 monthly payments. Monthly plans only, since it counts payments. |
| Every payment | Every payment for as long as the subscription lasts. |
How long a discount lasts is fixed once set; create a new code for new terms. Which plans a code covers (all, or the ones you pick) and New customers only can change at any time. A new-customers-only code is refused for an email that has subscribed to, or paid, your business before.
The code's expiry date and use limit work as on payment links, and a use on a subscription counts toward the same limit. Archiving a code stops new uses; subscriptions that already have it keep their discount for its duration.
Where subscribers use a code
- At checkout: the plan's subscribe page shows Have a discount code? whenever one of your subscription codes covers the plan. The order summary shows the discounted first payment and what later payments cost.
- On an existing subscription: open the subscriber on the Subscriptions page and choose Add discount. It starts with their next payment. A subscription holds one code at a time.
Receipts for discounted payments show the discount, and the subscriber's billing page and your dashboard show which code a subscription has.
Changing a subscriber's plan
From a subscriber's details on the Subscriptions page, choose Change plan, pick the plan and when it starts. You see exactly what happens before you confirm.
| When | What happens |
|---|---|
| Switch now | The new plan starts today, charged in full to the subscriber's saved card. The unused part of the current period is refunded to the card that paid it: what they paid times the share of the period left, rounded up in their favour and never more than they paid. If the new plan's payment is declined, nothing changes. |
| At next renewal | Nothing changes until the current period ends. Then the new plan starts and is charged to the saved card. You, or the subscriber, can undo it until then. |
To let subscribers change plans themselves from your billing page, mark the plans they may switch to (Let subscribers switch to it in a plan's menu) and turn on Subscribers can switch plans on the Plans tab.