What is Bitfinex's Trustpilot rating?

Around 1.9 / 5 across 330+ reviews as of September 2026. Ratings move, so check the live profile.

Is Bitfinex customer service good?

Some long-term users call it the best support they have had; Bitfinex replies to only about 2% of negative public reviews, so the bad cases go nowhere in public.

Where can I read reviews of Anytime Capital?

On Google, on Trustpilot, and on LocalCoinSwap, where 8,000+ completed trades have been rated by the people on the other side of them.

Can I switch from Bitfinex to Anytime Capital without moving my crypto?

Yes. Withdraw from Bitfinex to a wallet you control (or leave it there), create an Anytime Capital account, verify once, and paste any wallet address at checkout. Nothing you already hold needs to move.

Is Anytime Capital regulated?

Anytime Capital is a U.S.-based money services business registered with FinCEN, serving customers worldwide, with a physical branch in Atlanta and an office in Miami. Identity verification is required before you can transact, the same as at every compliant platform.

Reviews

Bitfinex

Our pick

Bitfinex reviews: the pattern behind the stars

Q: How does Anytime Capital pricing compare with Bitfinex?

Anytime Capital quotes one all-in number: card, Apple Pay and Google Pay orders start from 4% with the spread included, and the amount you pay and the crypto you receive are both on screen before you confirm. Bitfinex prices card purchases routed to third-party processors for non-U.S. customers, with the fee and spread shown inside the partner's checkout; not available to a U.S. customer, with a per-coin network fee on crypto and a percentage fee with a minimum on bank wires, which Bitfinex names as one of its remaining revenue lines. Blockchain network fees apply at both. Compare the crypto that lands on the same order size rather than the headline rate.

Customers who rate Bitfinex are consistent: a fast, professional trading engine, deep btc and usdt books, and support that veteran users rate highly when things work, and frustration when they do not. Here is the pattern, and how Anytime Capital was designed around each complaint.

330+ Trustpilot reviews averaging 1.9 / 5
Most praise: a fast, professional trading engine, deep BTC and USDT books, and support that veteran users rate highly
Most complaints: Verification that drags for weeks with documents rejected repeatedly

Buy crypto now Call (470) 748-2530 Buy Bitcoin now

Updated September 2026. Bitfinex figures from its published pricing, terms and independent reviews.

FinCEN-registered U.S. money services business
Atlanta branch · Miami office
8,000+ completed trades
FDIC-insured cash account

Quick answer

Is Bitfinex reliable, according to reviews?

Bitfinex holds around 1.9 / 5 on Trustpilot across 330+ reviews. Customers most often praise a fast, professional trading engine, deep BTC and USDT books, and support that veteran users rate highly. Negative reviews cluster around verification that drags for weeks with documents rejected repeatedly, deposits locked for days or indefinitely with no stated reason, slow ticket responses on urgent problems. Anytime Capital was built to remove each of those: more ways to pay when a card fails, a human to call when a review stalls, and one all-in price before you confirm.

Buy crypto now Call (470) 748-2530 Buy Bitcoin now

1.9 / 5
Bitfinex Trustpilot average
Compared platform
330+
public Bitfinex reviews
Compared platform
8,000+
Anytime Capital completed trades
Anytime Capital
$12M+
in verified peer-to-peer volume
Anytime Capital

Card pricing at Anytime Capital, where Bitfinex has no card rail

Published fee percentages on a debit or credit card order

Bitfinex does not sell crypto for a card payment directly: card purchases routed to third-party processors for non-U.S. customers, with the fee and spread shown inside the partner's checkout; not available to a U.S. customer. Anytime Capital card pricing starts from 4% and is shown in full before you confirm, excluding network fees. As of September 2026.

What Bitfinex customers praise

Bitfinex's Trustpilot profile sits at 1.9 out of 5 across roughly 330 reviews, and the shape is the interesting part: about 40% five-star and 50% one-star, with almost nothing in the middle. G2 reviewers, who skew professional, give it about 3.8 out of 5. The company replies to about 2% of negative reviews in public, so the bad cases sit unanswered.

The five-star reviews come from users since 2018 who describe the best support they have had on any crypto platform, fast and helpful responses, and a trading engine that does what it says. The one-star reviews describe verification that dragged for weeks with documents rejected over and over, deposits locked for days or indefinitely with no stated reason, and tickets that went unanswered on urgent problems. Under both sits the history: the 2016 hack, the Tether questions, and the 2021 settlement.

Anytime Capital was built to remove the one-star complaints: a person to call when a review stalls, a non-custodial wallet so there is nothing to lock, and U.S. licensing so the account is available to you in the first place.

What Bitfinex customers complain about

The complaints repeat across Trustpilot and Reddit. Verification that drags for weeks with documents rejected repeatedly. Deposits locked for days or indefinitely with no stated reason. Slow ticket responses on urgent problems. The 2016 hack and the Tether questions that never fully go away. None of these mean Bitfinex is doing anything wrong; they are the failure modes of its model, and every platform built the same way collects the same reviews.

Verification that drags for weeks with documents rejected repeatedly
Deposits locked for days or indefinitely with no stated reason
Slow ticket responses on urgent problems
The 2016 hack and the Tether questions that never fully go away

A front door, not a chat window

Bitfinex is built to be used through a screen. We are built to be visited. Bring cash, bring questions, or bring a problem another platform could not solve.

Atlanta branch: 2549 Piedmont Road NE, Suite 110, Atlanta, GA 30324
Hours: Mon–Fri 10am–5pm · Sat 10am–2pm
Phone: (470) 748-2530

Anytime Capital branch storefront on Piedmont Road in Atlanta — Atlanta branch, Piedmont Road NE

One Biscayne Tower in Miami, home of the Anytime Capital Miami office — Miami office, One Biscayne Tower

How Anytime Capital was designed around those complaints

Declined card? Anytime Capital publishes crypto policies for 130+ U.S. banks so you know before you try, and offers ACH, wire, Cash App, cash in branch and cash by mail when a card will not work. Stuck in review? Call (470) 748-2530 or come to the Atlanta branch. Fee surprise? One total, one amount received, from 4% on cards. Our own record is public too: 8,000+ completed trades and $12M+ in volume on LocalCoinSwap, rated by the counterparty, plus Google and Trustpilot profiles you can read.

Leaving Bitfinex? Your wallet address works here too.

Verify once with your ID and a selfie, pick a coin, choose any of nine ways to pay, and paste any wallet address you control. Card and Apple Pay orders confirm in minutes; wires settle the same business day.

Buy crypto now Open a free account

Non-custodial wallet, or your own address
FDIC-insured cash account with a free debit card
(470) 748-2530 during business hours
Walk-in branch in Atlanta, office in Miami

Side by side

Bitfinex vs Anytime Capital, row by row

A green check marks the platform with the edge on that row. Anytime Capital leads on 10 of 13.

Category	Bitfinex	Our pick
Card purchase fee	Card purchases routed to third-party processors for non-U.S. customers, with the fee and spread shown inside the partner's checkout; not available to a U.S. customer	From 4% with the spread included, quoted in full before you confirm
Trading fees	0% spot maker and taker since December 17, 2025, on more than 250 spot pairs	One all-in price per order with the spread included, plus an OTC desk for size
Pay with cash	Not offered	Cash at the Atlanta branch, or cash by mail from anywhere in the U.S.
Domestic wire	Not offered to U.S. customers; Bitfinex has not served U.S. individuals since 2017	Same-day domestic wire for larger orders through the OTC desk
Apple Pay & Google Pay	No	Yes
Talk to a human	Email and support tickets; no live chat for most accounts and no phone line	Phone (470) 748-2530, email, and two walk-in offices
Physical locations	None for customers	Atlanta branch and Miami office
Where it serves	Bitfinex stopped verifying U.S. individuals in August 2017 and wound down existing U.S. retail accounts over the following 90 days; the 2021 New York attorney general settlement also bars it from trading with any New York person. There is no U.S. affiliate.	Serves customers worldwide, with U.S. offices in Atlanta and Miami; eligibility confirmed during verification
Identity verification	Government ID, a selfie and proof of address, with fiat access requiring the higher tiers and a bank account in the customer's name.	Government ID and selfie online, or in person at the Atlanta branch
Bank account & debit card	No FDIC-insured cash account	FDIC-insured cash account with a free virtual debit card
Large orders	An OTC desk for non-U.S. accounts; nothing for a U.S. retail buyer	Dedicated OTC desk with a named contact
Custody of your coins	Held in your account until you withdraw	Your own wallet address, or the free non-custodial Anytime Capital wallet
Regulation	Operated by iFinex Inc. in the British Virgin Islands with no U.S. federal or state licenses; settled with the New York attorney general in February 2021 for $18.5 million alongside Tether, admitting no wrongdoing, and agreed to stop serving New York.	U.S.-based, FinCEN-registered money services business

Card purchase fee
Bitfinex
Card purchases routed to third-party processors for non-U.S. customers, with the fee and spread shown inside the partner's checkout; not available to a U.S. customer
Anytime
From 4% with the spread included, quoted in full before you confirm
Trading fees
Bitfinex
0% spot maker and taker since December 17, 2025, on more than 250 spot pairs
Anytime
One all-in price per order with the spread included, plus an OTC desk for size
Pay with cash
Bitfinex
Not offered
Anytime
Cash at the Atlanta branch, or cash by mail from anywhere in the U.S.
Domestic wire
Bitfinex
Not offered to U.S. customers; Bitfinex has not served U.S. individuals since 2017
Anytime
Same-day domestic wire for larger orders through the OTC desk
Apple Pay & Google Pay
Bitfinex
No
Anytime
Yes
Talk to a human
Bitfinex
Email and support tickets; no live chat for most accounts and no phone line
Anytime
Phone (470) 748-2530, email, and two walk-in offices
Physical locations
Bitfinex
None for customers
Anytime
Atlanta branch and Miami office
Where it serves
Bitfinex
Bitfinex stopped verifying U.S. individuals in August 2017 and wound down existing U.S. retail accounts over the following 90 days; the 2021 New York attorney general settlement also bars it from trading with any New York person. There is no U.S. affiliate.
Anytime
Serves customers worldwide, with U.S. offices in Atlanta and Miami; eligibility confirmed during verification
Identity verification
Bitfinex
Government ID, a selfie and proof of address, with fiat access requiring the higher tiers and a bank account in the customer's name.
Anytime
Government ID and selfie online, or in person at the Atlanta branch
Bank account & debit card
Bitfinex
No FDIC-insured cash account
Anytime
FDIC-insured cash account with a free virtual debit card
Large orders
Bitfinex
An OTC desk for non-U.S. accounts; nothing for a U.S. retail buyer
Anytime
Dedicated OTC desk with a named contact
Custody of your coins
Bitfinex
Held in your account until you withdraw
Anytime
Your own wallet address, or the free non-custodial Anytime Capital wallet
Regulation
Bitfinex
Operated by iFinex Inc. in the British Virgin Islands with no U.S. federal or state licenses; settled with the New York attorney general in February 2021 for $18.5 million alongside Tether, admitting no wrongdoing, and agreed to stop serving New York.
Anytime
U.S.-based, FinCEN-registered money services business

Ways to pay

9 ways to pay here. 0 at Bitfinex.

Bitfinex does not take U.S. dollars from a U.S. customer directly. Every rail below is live at Anytime Capital, including the ones no online platform offers.

MethodBitfinexAnytime Capital

Apple PayInstant, from your phoneNoYes
Google PayInstant, Android and webNoYes
Debit cardVisa and MastercardNoYes
Credit cardAmex and Discover accepted hereNoYes
ACH bank transferLower cost, settles in business daysNoYes
Domestic wireSame-day for larger ordersNoYes
Cash AppPay from your Cash App balanceNoYes
Cash in personAtlanta branch, counted at the counterNoYes
Cash by mailFrom anywhere in the U.S.NoYes

Coins

Every major coin, one checkout

Most of the volume on any platform is in the same few dozen coins. Every one below has its own buy page here, with Apple Pay, card, ACH, wire and cash at checkout.

How it works

Three steps from Bitfinex to here

1
Verify once
Government ID and a selfie, online in minutes. Stuck? Call the branch or come in and finish it in person.
2
Pay your way
Apple Pay, Google Pay, card, ACH, wire, Cash App, cash in branch or cash by mail. The full price is on screen before you confirm.
3
Receive and keep going
Coins land in your own wallet or the free Anytime Capital wallet. Sell back to an FDIC-insured cash account and spend with the debit card.

Buy crypto now Call (470) 748-2530 Buy Bitcoin now

Ready to leave Bitfinex behind?

Anytime Capital is a U.S. money services business serving customers worldwide, with a branch in Atlanta, an office in Miami, and card pricing from 4% with the spread included. Verification takes minutes, nine payment methods are live, and (470) 748-2530 reaches a person during business hours.

Wire transfer
Cash in person

Buy crypto now See fees & limits

Digital assets are not FDIC-insured, are not bank deposits, and may lose value. Availability and limits subject to identity verification and compliance review.

Questions