What is Gemini's Trustpilot rating?

Around 1.4 / 5 across 1,400+ reviews as of September 2026. Ratings move, so check the live profile.

Is Gemini customer service good?

Reviewers describe the automated chat as the main obstacle, with real agents reached only after a ticket and a wait.

Where can I read reviews of Anytime Capital?

On Google, on Trustpilot, and on LocalCoinSwap, where 8,000+ completed trades have been rated by the people on the other side of them.

Can I switch from Gemini to Anytime Capital without moving my crypto?

Yes. Withdraw from Gemini to a wallet you control (or leave it there), create an Anytime Capital account, verify once, and paste any wallet address at checkout. Nothing you already hold needs to move.

How does Anytime Capital pricing compare with Gemini?

Anytime Capital quotes one all-in number: card, Apple Pay and Google Pay orders start from 4% with the spread included, and the amount you pay and the crypto you receive are both on screen before you confirm. Gemini prices a 3.49% fee on debit card purchases in the app, on top of the convenience fee and the transaction fee, roughly 3.49% on the headline, with a number of free crypto withdrawals each month, then the network fee; free ACH cash-out. Blockchain network fees apply at both. Compare the crypto that lands on the same order size rather than the headline rate.

Is Anytime Capital regulated?

Anytime Capital is a U.S.-based money services business registered with FinCEN, serving customers worldwide, with a physical branch in Atlanta and an office in Miami. Identity verification is required before you can transact, the same as at every compliant platform.

Reviews

Gemini

Our pick

Gemini reviews: the pattern behind the stars

Customers who rate Gemini are consistent: security, a new york charter, a clean app, and the gemini credit card that pays back in crypto when things work, and frustration when they do not. Here is the pattern, and how Anytime Capital was designed around each complaint.

1,400+ Trustpilot reviews averaging 1.4 / 5
Most praise: security, a New York charter, a clean app, and the Gemini credit card that pays back in crypto
Most complaints: Document requests that stall withdrawals after the account is already verified

Gemini vs Anytime Capital, row by row

A green check marks the platform with the edge on that row. Anytime Capital leads on 7 of 13.

Category	Gemini	Our pick
Card purchase fee	A 3.49% fee on debit card purchases in the app, on top of the convenience fee and the transaction fee	From 4% with the spread included, quoted in full before you confirm
Trading fees	ActiveTrader starts at about 0.40% taker / 0.20% maker at low volume; the app adds a 0.50% convenience fee plus a transaction fee from $0.99 up to 1.49%	One all-in price per order with the spread included, plus an OTC desk for size
Pay with cash	Not offered	Cash at the Atlanta branch, or cash by mail from anywhere in the U.S.
Domestic wire	Domestic wire deposits and withdrawals supported	Same-day domestic wire for larger orders through the OTC desk
Apple Pay & Google Pay	Yes	Yes
Talk to a human	Support tickets and in-app chat; no published phone line for retail customers	Phone (470) 748-2530, email, and two walk-in offices
Physical locations	None for customers	Atlanta branch and Miami office
Where it serves	Gemini serves all 50 states. Gemini Trust Company, LLC is chartered by the New York Department of Financial Services as a limited-purpose trust company, which covers New York without a separate BitLicense.	Serves customers worldwide, with U.S. branches in Atlanta, Miami and Houston; eligibility confirmed during verification
Identity verification	Government ID, selfie and Social Security number on every account; Gemini is known for follow-up document requests on withdrawals.	Government ID and selfie online, or in person at the Atlanta branch
Bank account & debit card	No FDIC-insured cash account	FDIC-insured cash account with a free virtual debit card
Large orders	Gemini runs an institutional OTC desk and Gemini Custody; retail customers are steered to ActiveTrader	Dedicated OTC desk with a named contact
Custody of your coins	Held in your account until you withdraw	Your own wallet address, or the free non-custodial Anytime Capital wallet
Regulation	Chartered as a New York limited-purpose trust company by NYDFS since 2015, registered with FinCEN, licensed as a money transmitter in states that require it, and an SEC-reporting public company since September 2025.	U.S.-based, FinCEN-registered money services business

Card purchase fee

Gemini: A 3.49% fee on debit card purchases in the app, on top of the convenience fee and the transaction fee
Anytime: From 4% with the spread included, quoted in full before you confirm

Trading fees

Gemini: ActiveTrader starts at about 0.40% taker / 0.20% maker at low volume; the app adds a 0.50% convenience fee plus a transaction fee from $0.99 up to 1.49%
Anytime: One all-in price per order with the spread included, plus an OTC desk for size

Pay with cash