Trust & safety
Is Coinme legit? What that does and does not mean
Coinme is a real on-ramp that has operated since 2014. The useful question is not whether it is a scam but what happens on the day something goes wrong, and that is where an online-only platform and a U.S. company with a front door part ways.
- Registered with FinCEN as a money services business and licensed as a money transmitter in 48 states since opening the first state-licensed Bitcoin ATM in 2014; Washington's regulator issued a temporary cease-and-desist over an unredeemed voucher product in late 2025 that was paused by agreement while the dispute is resolved.
- Holds your coins until you withdraw
- Anytime Capital: a U.S. company you can call or visit
Updated September 2026. Coinme figures from its published pricing, terms and independent reviews.


- FinCEN-registered U.S. money services business
- Atlanta branch · Miami office
- 8,000+ completed trades
- FDIC-insured cash account
Buy BTCBitcoin$81,242+5.08%
Buy ETHEthereum$2,516+5.18%
Buy USDTTether$1.0000+0.03%
Buy USDCUSD Coin$0.9999+0.01%
Buy SOLSolana$105.29+5.96%
Buy XRPXRP$1.46+9.21%
Buy LTCLitecoin$51.35+3.21%
Buy DOGEDogecoin$0.0895+10.07%
Buy TRXTRON$0.3313+1.98%
Buy ADACardano$0.2223+13.04%
Buy AVAXAvalanche$7.53+5.00%
Buy DOTPolkadot$0.8934+4.01%
Buy LINKChainlink$11.82+6.33%
Buy BCHBitcoin Cash$257.37+5.36%
Buy XLMStellar$0.1862+7.22%
Buy SHIBShiba Inu$0.000005+5.47%
Buy TONToncoin$1.38+3.55%
Buy SUISui$0.7897+8.51%
Quick answer
Is Coinme legit and safe to use?
Yes. Coinme is a legitimate on-ramp founded in 2014, based in Seattle, Washington. Registered with FinCEN as a money services business and licensed as a money transmitter in 48 states since opening the first state-licensed Bitcoin ATM in 2014; Washington's regulator issued a temporary cease-and-desist over an unredeemed voucher product in late 2025 that was paused by agreement while the dispute is resolved. Coinme serves the U.S. with restrictions. Because it holds customer funds, the risk to weigh is a frozen account or a platform-level event, not an outright scam. What it does not offer is a phone number or a place to walk into, which is why many customers prefer Anytime Capital when something needs a human.
2014
the year Coinme was founded
Compared platform
2.2 / 5
Coinme Trustpilot average
Compared platform
2
Anytime Capital walk-in offices
Anytime Capital
8,000+
completed Anytime Capital trades
Anytime Capital
What a card purchase costs: Coinme vs Anytime Capital
Published fee percentages on a debit or credit card order
- Anytime Capital
- Coinme
Coinme: in the Coinme app, a widely reported 1.49% exchange fee plus a 3.25% card processing fee on debit purchases, with a roughly 4% spread in the quoted price on top; at a Coinstar kiosk, a 4% transaction fee plus a spread that brings the reported all-in cash fee to 16.5% at many locations (4.74%–8.74%). Anytime Capital: from 4%, shown in full before you confirm. Both exclude blockchain network fees. Published schedules as of September 2026; confirm your exact quote in each checkout.
The checklist: does Coinme pass?
Coinme is a real, licensed U.S. company with a longer regulatory history than almost any competitor: it opened the first state-licensed Bitcoin ATM in 2014, is registered with FinCEN, and holds money transmitter licenses in 48 states. It has raised money from MoneyGram and others, and in January 2026 Polygon Labs announced it would acquire Coinme in a deal worth more than $250 million, which is not something that happens to a scam. Its kiosk network is inside Coinstar machines in mainstream grocery stores.
Two things belong next to that. The first is its Trustpilot profile, around 2.2 out of 5 across roughly 1,060 reviews, where the worst stories involve cash fed into a kiosk followed by a locked account and a chat bot. The second is a dispute with its own regulator: Washington's Department of Financial Institutions issued a temporary cease-and-desist in late 2025 alleging Coinme had treated more than $8 million of unredeemed voucher balances as income. Coinme called it an accounting disagreement over a discontinued product, and the order was paused by agreement while it is resolved. Neither makes Coinme illegitimate; both say something about what happens to a customer's money in the gap between kiosk and wallet.
Anytime Capital is a U.S. money services business with a storefront in Atlanta and an office in Miami. Cash changes hands across a desk, the coins go to a wallet you control, and a problem ends with a call to (470) 748-2530.
- Registered with FinCEN as a money services business and licensed as a money transmitter in 48 states since opening the first state-licensed Bitcoin ATM in 2014; Washington's regulator issued a temporary cease-and-desist over an unredeemed voucher product in late 2025 that was paused by agreement while the dispute is resolved.
- Operating since 2014, headquartered in Seattle, Washington
- Identity verification required
- Holds customer funds; withdraw to your own wallet
What "safe" looks like when a trade goes sideways
Read the one-star reviews of Coinme and a pattern appears: accounts locked or closed right after a kiosk deposit, with the cash already inserted, kiosk fees far above what the screen led people to expect, an automated help flow that is hard to get past, slow or missing redemptions of kiosk vouchers. These are compliance and process events, not theft, and every regulated platform has them. The difference is what you can do about it. On Coinme you open a ticket or a chat and wait. At Anytime Capital you call (470) 748-2530 and speak to someone who can see the order, or walk into the Atlanta branch at 2549 Piedmont Road NE, Suite 110, Atlanta, GA 30324 and resolve it across a desk.
A front door, not a chat window
Coinme is built to be used through a screen. We are built to be visited. Bring cash, bring questions, or bring a problem another platform could not solve.
- Atlanta branch
- 2549 Piedmont Road NE, Suite 110, Atlanta, GA 30324
- Hours
- Mon–Fri 10am–5pm · Sat 10am–2pm
- Phone
- (470) 748-2530
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How to protect yourself on any platform
Use the real website address and never a link from a message. Turn on two-factor authentication. Send your first purchase to a wallet you already control and confirm it arrives before buying more. Keep a screenshot of the confirmation screen with the fees. And if anyone contacts you claiming to be from any exchange and asks you to move money, hang up and call the number on the company's own site.
Leaving Coinme? Your wallet address works here too.
Verify once with your ID and a selfie, pick a coin, choose any of nine ways to pay, and paste any wallet address you control. Card and Apple Pay orders confirm in minutes; wires settle the same business day.
- Non-custodial wallet, or your own address
- FDIC-insured cash account with a free debit card
- (470) 748-2530 during business hours
- Walk-in branch in Atlanta, office in Miami
Side by side
Coinme vs Anytime Capital, row by row
A green check marks the platform with the edge on that row. Anytime Capital leads on 11 of 14.
Card purchase fee
- Coinme
- In the Coinme app, a widely reported 1.49% exchange fee plus a 3.25% card processing fee on debit purchases, with a roughly 4% spread in the quoted price on top; at a Coinstar kiosk, a 4% transaction fee plus a spread that brings the reported all-in cash fee to 16.5% at many locations
- Anytime
- From 4% with the spread included, quoted in full before you confirm
Bank transfer fee
- Coinme
- no ACH or bank funding; the app takes debit cards and the network takes cash
- Anytime
- ACH and wire priced per order; wires clear same day for larger amounts
Pay with cash
- Coinme
- Not offered
- Anytime
- Cash at the Atlanta branch, or cash by mail from anywhere in the U.S.
Domestic wire
- Coinme
- Not offered; Coinme is cash and debit only
- Anytime
- Same-day domestic wire for larger orders through the OTC desk
Apple Pay & Google Pay
- Coinme
- No
- Anytime
- Yes
Talk to a human
- Coinme
- Chat and tickets through support.coinme.com and in-app; no published phone line
- Anytime
- Phone (470) 748-2530, email, and two walk-in offices
Physical locations
- Coinme
- None for customers
- Anytime
- Atlanta branch and Miami office
Where it serves
- Coinme
- Coinme is a U.S. company licensed as a money transmitter in 48 states and is not available in New York or Vermont; its cash network runs through Coinstar kiosks and MoneyGram locations in grocery and retail stores.
- Anytime
- Serves customers worldwide, with U.S. offices in Atlanta and Miami; eligibility confirmed during verification
Identity verification
- Coinme
- A phone number and basic details for a small kiosk purchase, then a government ID and a selfie in the app to redeem, raise limits or sell.
- Anytime
- Government ID and selfie online, or in person at the Atlanta branch
Bank account & debit card
- Coinme
- No FDIC-insured cash account
- Anytime
- FDIC-insured cash account with a free virtual debit card
Large orders
- Coinme
- Kiosk purchases are capped by location, with MoneyGram at $400 per transaction and $2,000 per day; no desk for large orders
- Anytime
- Dedicated OTC desk with a named contact
Custody of your coins
- Coinme
- Held in your account until you withdraw
- Anytime
- Your own wallet address, or the free non-custodial Anytime Capital wallet
Regulation
- Coinme
- Registered with FinCEN as a money services business and licensed as a money transmitter in 48 states since opening the first state-licensed Bitcoin ATM in 2014; Washington's regulator issued a temporary cease-and-desist over an unredeemed voucher product in late 2025 that was paused by agreement while the dispute is resolved.
- Anytime
- U.S.-based, FinCEN-registered money services business
Way to escalate a problem
- Coinme
- Reviews consistently describe getting past the automated help flow to a person as the hard part, and a locked account with cash already in the kiosk as the worst case.
- Anytime
- Phone, email, or in person at the Atlanta branch
Ways to pay
9 ways to pay here. 2 at Coinme.
The rails Coinme has, it runs well. The ones it does not have are the ones a customer reaches for when a card is declined, an amount is large, or the money is in cash.
Apple PayInstant, from your phoneNoYes
Google PayInstant, Android and webNoYesDebit cardVisa and MastercardYesYes

Credit cardAmex and Discover accepted hereNoYes- ACH bank transferLower cost, settles in business daysNoYes
- Domestic wireSame-day for larger ordersNoYes
Cash AppPay from your Cash App balanceNoYes- Cash in personAtlanta branch, counted at the counterYesYes
- Cash by mailFrom anywhere in the U.S.NoYes
Coins
Every major coin, one checkout
Most of the volume on any platform is in the same few dozen coins. Every one below has its own buy page here, with Apple Pay, card, ACH, wire and cash at checkout.
BitcoinBuy BTC
EthereumBuy ETH
TetherBuy USDT
USD CoinBuy USDC
SolanaBuy SOL
XRPBuy XRP
BNBBuy BNB
DogecoinBuy DOGE
TRONBuy TRX
CardanoBuy ADA
LitecoinBuy LTC
ChainlinkBuy LINK
AvalancheBuy AVAX
PolkadotBuy DOT
ToncoinBuy TON
SuiBuy SUI
Shiba InuBuy SHIB
StellarBuy XLM
Bitcoin CashBuy BCH
PolygonBuy POL
UniswapBuy UNI
NEARBuy NEAR
HederaBuy HBAR
AptosBuy APT
ArbitrumBuy ARB
OptimismBuy OP
CosmosBuy ATOM
FilecoinBuy FIL
Ethereum ClassicBuy ETC
AaveBuy AAVE
InjectiveBuy INJ
BittensorBuy TAO
RenderBuy RENDER
SeiBuy SEI
StacksBuy STX
ImmutableBuy IMX
How it works
Three steps from Coinme to here
- 1
Verify once
Government ID and a selfie, online in minutes. Stuck? Call the branch or come in and finish it in person.
- 2
Pay your way
Apple Pay, Google Pay, card, ACH, wire, Cash App, cash in branch or cash by mail. The full price is on screen before you confirm.
- 3
Receive and keep going
Coins land in your own wallet or the free Anytime Capital wallet. Sell back to an FDIC-insured cash account and spend with the debit card.
Ready to leave Coinme behind?
Anytime Capital is a U.S. money services business serving customers worldwide, with a branch in Atlanta, an office in Miami, and card pricing from 4% with the spread included. Verification takes minutes, nine payment methods are live, and (470) 748-2530 reaches a person during business hours.





- Wire transfer
- Cash in person
Digital assets are not FDIC-insured, are not bank deposits, and may lose value. Availability and limits subject to identity verification and compliance review.
Questions
Is Coinme legit? What that does and does not mean: FAQ
More on Coinme
Other questions people ask before switching
Keep exploring
Important Disclosures
- Information about Coinme is based on its published pricing, terms of service and independent reviews as of September 2026. Fees, availability and features change; confirm the exact quote in each platform's checkout before you pay.
- Anytime Capital pricing shown as "from" reflects the lowest published rate; your quote depends on payment method, order size and verification and is displayed in full before you confirm.
- Anytime Capital and Coinme are independent companies. This page is not endorsed by or affiliated with Coinme. Third-party names and logos are used only to identify the platform being compared and remain the property of their owners.
- This comparison is for information only and is not financial, investment, tax or legal advice.
- Cryptocurrency is not FDIC insured, is not a bank deposit and may lose value. The FDIC-insured cash account refers to U.S. dollar balances held at a partner bank; digital assets are not covered.