Status
Zengo
Our pickIs Zengo down? How to check, and what to do in the meantime
Every platform has bad days: a processor outage, an app that will not load, a withdrawal stuck on pending. If you are here because Zengo is not working right now, you do not have to wait it out.
- Check Zengo's own status page and social channels first
- Most "Zengo is down" reports are the MoonPay purchase flow failing inside the app, a card decline, or a recovery step waiting on Zengo's servers, while the wallet itself and the blockchains keep working.
- Anytime Capital: finish the order today by card, Apple Pay, ACH, wire or cash
Updated September 2026. Zengo figures from its published pricing, terms and independent reviews.
- FinCEN-registered U.S. money services business
- Atlanta branch · Miami office
- 8,000+ completed trades
- FDIC-insured cash account
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Buy BTCBitcoin$81,250+5.07%.svg)
Buy ETHEthereum$2,515+5.08%.svg)
Buy USDTTether$0.9999+0.02%.svg)
Buy USDCUSD Coin$0.9999+0.01%.svg)
Buy SOLSolana$105.30+5.90%.svg)
Buy XRPXRP$1.46+9.17%.svg)
Buy LTCLitecoin$51.35+3.19%.svg)
Buy DOGEDogecoin$0.0895+10.01%.svg)
Buy TRXTRON$0.3313+2.00%.svg)
Buy ADACardano$0.2224+13.08%.svg)
Buy AVAXAvalanche$7.53+5.02%.svg)
Buy DOTPolkadot$0.8943+4.02%.svg)
Buy LINKChainlink$11.81+6.26%.svg)
Buy BCHBitcoin Cash$257.40+5.35%.svg)
Buy XLMStellar$0.1861+7.22%.svg)
Buy SHIBShiba Inu$0.000005+5.36%.svg)
Buy TONToncoin$1.38+3.60%.svg)
Buy SUISui$0.7899+8.46%
Quick answer
Is Zengo down right now?
Check Zengo's status page and its X account for a posted incident, then try the web version directly rather than the app. Most "Zengo is down" reports are the MoonPay purchase flow failing inside the app, a card decline, or a recovery step waiting on Zengo's servers, while the wallet itself and the blockchains keep working. If you need the crypto today, Anytime Capital is a U.S. platform independent of Zengo and its processors, and accepts card, Apple Pay, Google Pay, ACH, wire, Cash App and cash.
3
places to check: status page, X, the site itself
Compared platform
Payments
the part of Zengo that fails most often
Compared platform
9
independent payment rails at Anytime Capital
Anytime Capital
(470) 748-2530
a phone line that answers
Anytime Capital
Card pricing at Anytime Capital, where Zengo has no card rail
Published fee percentages on a debit or credit card order
Zengo does not sell crypto for a card payment directly: no card rail of its own; buying inside Zengo is a MoonPay purchase at MoonPay's rate, which is 4.5% on card, Apple Pay and Google Pay orders with a minimum of about $3.99, shown before you confirm, and Zengo Pro subscribers get a discount of up to 50% on those fees. Anytime Capital card pricing starts from 4% and is shown in full before you confirm, excluding network fees. As of September 2026.
How to tell whether Zengo is actually down
Start by separating the wallet from the buy button. Your coins live on their blockchains, and Zengo's app reads them; if the balance loads and you can send, the wallet is not down. A buy or sell that fails is almost always the MoonPay flow inside the app: a card decline, a verification hold, or a state where the feature is unavailable. Zengo posts incidents on its social accounts and help center, and its 24/7 chat is the fastest way to confirm one.
The case that is genuinely Zengo's is recovery. Because one key share sits on Zengo's servers, restoring a wallet on a new phone depends on that service and on the face-scan step, and a recovery that will not complete is worth raising in chat immediately. At Anytime Capital a failed purchase ends with a call to (470) 748-2530 and a different rail, such as ACH, wire or cash in branch, and the coins can still be sent to your Zengo address.
- Status page and social channels: posted incidents
- Web version directly: rules out an app or wallet integration problem
- Payment fails but site works: processor or issuer, not an outage
- Order or withdrawal shows pending: review, not downtime; open a ticket
What to do if your Zengo order is stuck
Do not resubmit the same payment, which can create duplicate holds. Take a screenshot of the order and its status, check your email for a document request, and open a support ticket with the order ID. Pending orders almost always resolve into either a completed purchase or a refund; they rarely disappear. If you needed the crypto for something time-sensitive, place the order somewhere that can confirm it today while the ticket works itself out. You can always send the second batch to the same wallet address.
A front door, not a chat window
Zengo is built to be used through a screen. We are built to be visited. Bring cash, bring questions, or bring a problem another platform could not solve.
- Atlanta branch
- 2549 Piedmont Road NE, Suite 110, Atlanta, GA 30324
- Hours
- Mon–Fri 10am–5pm · Sat 10am–2pm
- Phone
- (470) 748-2530
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Buy now, on a platform you can call
Anytime Capital orders by Apple Pay, Google Pay and card confirm in minutes. ACH and same-day wire are there for larger amounts. If you are in Atlanta, the branch at 2549 Piedmont Road NE, Suite 110, Atlanta, GA 30324 takes cash across the counter. And if anything at all goes sideways, (470) 748-2530 reaches a person who can see your order during business hours.
Leaving Zengo? Your wallet address works here too.
Verify once with your ID and a selfie, pick a coin, choose any of nine ways to pay, and paste any wallet address you control. Card and Apple Pay orders confirm in minutes; wires settle the same business day.
- Non-custodial wallet, or your own address
- FDIC-insured cash account with a free debit card
- (470) 748-2530 during business hours
- Walk-in branch in Atlanta, office in Miami
Side by side
Zengo vs Anytime Capital, row by row
A green check marks the platform with the edge on that row. Anytime Capital leads on 10 of 15.
Card purchase fee
- Zengo
- No card rail of its own; buying inside Zengo is a MoonPay purchase at MoonPay's rate, which is 4.5% on card, Apple Pay and Google Pay orders with a minimum of about $3.99, shown before you confirm, and Zengo Pro subscribers get a discount of up to 50% on those fees
- Anytime
- From 4% with the spread included, quoted in full before you confirm
Bank transfer fee
- Zengo
- ACH through MoonPay at about 1% where available
- Anytime
- ACH and wire priced per order; wires clear same day for larger amounts
Pay with cash
- Zengo
- Not offered
- Anytime
- Cash at the Atlanta branch, or cash by mail from anywhere in the U.S.
Domestic wire
- Zengo
- Not offered; bank funding is MoonPay's ACH where available
- Anytime
- Same-day domestic wire for larger orders through the OTC desk
Apple Pay & Google Pay
- Zengo
- Yes
- Anytime
- Yes
Talk to a human
- Zengo
- 24/7 in-app live chat and email, staffed by people rather than bots; no phone line
- Anytime
- Phone (470) 748-2530, email, and two walk-in offices
Physical locations
- Zengo
- None for customers
- Anytime
- Atlanta branch and Miami office
Where it serves
- Zengo
- The Zengo wallet works anywhere, but buying and selling inside it depends on MoonPay's U.S. licensing, and Zengo's help center lists some features as unavailable in New York, Louisiana, Texas and the U.S. Virgin Islands.
- Anytime
- Serves customers worldwide, with U.S. offices in Atlanta and Miami; eligibility confirmed during verification
Identity verification
- Zengo
- Creating the wallet needs only an email and a device; buying or selling runs MoonPay's verification, with a government ID and a selfie on the first purchase.
- Anytime
- Government ID and selfie online, or in person at the Atlanta branch
Bank account & debit card
- Zengo
- No FDIC-insured cash account
- Anytime
- FDIC-insured cash account with a free virtual debit card
Large orders
- Zengo
- Limits are MoonPay's verification tiers; no desk for a large order
- Anytime
- Dedicated OTC desk with a named contact
Custody of your coins
- Zengo
- Your own wallet; you hold the keys
- Anytime
- Your own wallet address, or the free non-custodial Anytime Capital wallet
Regulation
- Zengo
- Zengo is wallet software, not a money transmitter, and holds no financial license of its own; the on-ramp inside it is MoonPay, a FinCEN-registered money services business with state licenses, and Zengo's security model has been audited and is backed by a bug bounty.
- Anytime
- U.S.-based, FinCEN-registered money services business
If payments fail
- Zengo
- Wait for the incident to clear
- Anytime
- Switch to ACH, wire, Cash App or cash the same day
If your order is stuck
- Zengo
- Zengo's support is its best-reviewed feature, but a purchase problem belongs to MoonPay, and Zengo's agents can only relay it.
- Anytime
- Call the branch and speak to someone who can see it
Ways to pay
9 ways to pay here. 4 at Zengo.
The rails Zengo has, it runs well. The ones it does not have are the ones a customer reaches for when a card is declined, an amount is large, or the money is in cash.
Apple PayInstant, from your phoneYesYes
Google PayInstant, Android and webYesYes
Debit cardVisa and MastercardYesYes
Credit cardAmex and Discover accepted hereYesYes- ACH bank transferLower cost, settles in business daysLimitedYes
- Domestic wireSame-day for larger ordersNoYes
Cash AppPay from your Cash App balanceNoYes- Cash in personAtlanta branch, counted at the counterNoYes
- Cash by mailFrom anywhere in the U.S.NoYes
Coins
Every major coin, one checkout
Most of the volume on any platform is in the same few dozen coins. Every one below has its own buy page here, with Apple Pay, card, ACH, wire and cash at checkout.
- BitcoinBuy BTC
- EthereumBuy ETH
- TetherBuy USDT
- USD CoinBuy USDC
- SolanaBuy SOL
- XRPBuy XRP
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BNBBuy BNB- DogecoinBuy DOGE
- TRONBuy TRX
- CardanoBuy ADA
- LitecoinBuy LTC
- ChainlinkBuy LINK
- AvalancheBuy AVAX
- PolkadotBuy DOT
- ToncoinBuy TON
- SuiBuy SUI
- Shiba InuBuy SHIB
- StellarBuy XLM
- Bitcoin CashBuy BCH
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PolygonBuy POL.svg)
UniswapBuy UNI.svg)
NEARBuy NEAR.svg)
HederaBuy HBAR.svg)
AptosBuy APT.svg)
ArbitrumBuy ARB.svg)
OptimismBuy OP.svg)
CosmosBuy ATOM.svg)
FilecoinBuy FIL.svg)
Ethereum ClassicBuy ETC.svg)
AaveBuy AAVE.svg)
InjectiveBuy INJ.svg)
BittensorBuy TAO.svg)
RenderBuy RENDER.svg)
SeiBuy SEI.svg)
StacksBuy STX.svg)
ImmutableBuy IMX
How it works
Three steps from Zengo to here
- 1
Verify once
Government ID and a selfie, online in minutes. Stuck? Call the branch or come in and finish it in person.
- 2
Pay your way
Apple Pay, Google Pay, card, ACH, wire, Cash App, cash in branch or cash by mail. The full price is on screen before you confirm.
- 3
Receive and keep going
Coins land in your own wallet or the free Anytime Capital wallet. Sell back to an FDIC-insured cash account and spend with the debit card.
Ready to leave Zengo behind?
Anytime Capital is a U.S. money services business serving customers worldwide, with a branch in Atlanta, an office in Miami, and card pricing from 4% with the spread included. Verification takes minutes, nine payment methods are live, and (470) 748-2530 reaches a person during business hours.
- Wire transfer
- Cash in person
Digital assets are not FDIC-insured, are not bank deposits, and may lose value. Availability and limits subject to identity verification and compliance review.
Questions
Is Zengo down? How to check, and what to do in the meantime: FAQ
More on Zengo
Other questions people ask before switching
Keep exploring
Important Disclosures
- Information about Zengo is based on its published pricing, terms of service and independent reviews as of September 2026. Fees, availability and features change; confirm the exact quote in each platform's checkout before you pay.
- Anytime Capital pricing shown as "from" reflects the lowest published rate; your quote depends on payment method, order size and verification and is displayed in full before you confirm.
- Anytime Capital and Zengo are independent companies. This page is not endorsed by or affiliated with Zengo. Third-party names and logos are used only to identify the platform being compared and remain the property of their owners.
- This comparison is for information only and is not financial, investment, tax or legal advice.
- Cryptocurrency is not FDIC insured, is not a bank deposit and may lose value. The FDIC-insured cash account refers to U.S. dollar balances held at a partner bank; digital assets are not covered.