This notice explains what to do if you think a transfer or card transaction on your account is wrong or was not made by you, and how errors are resolved.
This notice applies to electronic fund transfers to or from your Anytime Capital Personal Checking, including card transactions.
Telephone us at (470) 748-2530, email members@anytime-capital.com, or Write us at Anytime Capital LLC, 2549 Piedmont Road NE, Suite 110, Atlanta, GA 30324 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.
We will investigate your complaint and will correct any error promptly. If we take more than 10 Business Days (20 Business Days for new accounts) to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.
You can also contact Anytime Capital support at (470) 748-2530 or members@anytime-capital.com. We pass your notice to Lightspark the same business day.
Tell us AT ONCE if you believe your card, password or device has been lost or stolen, or that an electronic fund transfer has been made without your permission. Telephoning is the best way of keeping your possible losses down. If you tell us within 2 business days after you learn of the loss or theft, you can lose no more than $50 if someone used your card or credentials without your permission. If you do NOT tell us within 2 business days, and we can prove we could have stopped someone from using your card or credentials if you had told us, you could lose as much as $500. If your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was sent to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.
Our business days are Monday through Friday, excluding federal holidays.
This notice applies to consumer accounts. Business accounts are governed by the commercial agreements and applicable network rules.